Help

DFAIT website content is regularly archived to ensure that the remaining content is up-to-date. Archived content can be found through a search on the Library and Archives Canada site.

Enquiries Service

The Enquiries Service can help if you are unable to locate needed information on a program or service, or have questions about Canada's foreign and trade policies, and involvement in international organizations.

Telephone:

1-800-267-8376 (toll-free in Canada)

613-944-4000 (in the National Capital Region and outside Canada)

613-944-9136 (TTY)

Facsimile:

613-996-9709

Write to:

Enquiries Service

Foreign Affairs, Trade and Development Canada

125 Sussex Drive

Ottawa, ON, Canada

K1A 0G2

If you wish to receive documents by mail, do not forget to include your full postal address.

Alternative Formats

Information throughout this site is provided in HTML as the primary format. In some cases, other software formats are provided as alternatives. To open these alternate formats, you may need to download and install one or more of the following on your computer:

Third-party Software

PDF - Files may also be available as Portable Document Format. To view these files you will need Adobe Acrobat Reader. If the Adobe download site is not accessible to you, you can download Acrobat Reader from an accessible page. You can also visit the Adobe site for online conversion tools for PDF documents.
DOC - Some files are available in Microsoft Word or Rich Text formats. To view these files you will need Microsoft Word Reader.
XLS - To read a spreadsheet in Microsoft Excel format, you will need the Microsoft Excel Viewer.
PPT - Presentations are available in Microsoft PowerPoint format. To view these files you will need PowerPoint Presentation Viewer.

Forms in PDF format (eForms)

You need Adobe Reader 10 or higher to use forms in PDF format.

Adobe Reader can be downloaded free from the Adobe website. It is available for Windows and Mac computers.

Opening PDF applications on our website

Some web browsers do not open PDF files in Adobe Reader. They use other software. If you have problems opening a PDF on our website, download the file to your own computer. To do this, follow the download instructions:

For PC users

Right-click the link.
Select “Save target as” or “Save link as.”
Choose the location on your computer where you would like to save the file.
Select “Save.”

For Mac users

Press the Control (ctrl) key and click on the link.
When the option menu appears, choose “Download link to disk” or “Download linked file.”

Choose the location on your computer where you would like to store the file. Your computer will start the download once you have selected a location.

Then, open the file from your computer.

Opening PDFs on your computer

If you have downloaded a PDF and it is not opening properly, follow these instructions:

Right click on the PDF.
Select “Open with”.
Select “Choose program”.
Select “Adobe Acrobat Reader”.
Make sure to check the box that says “Always use this program to open these files”.
Select “OK”.

If a PDF document opens up blank, or you get an error message, you can try:

opening the document using a different browser; or
installing the newest version of Internet Explorer

If you are having an issue in Chrome or Firefox, please refer to this Adobe Help article http://helpx.adobe.com/acrobat/kb/pdf-browser-plugin-configuration.html.

Media Players (for viewing interactive content)

iTunes (mp3)
Flash
Quicktime (mov, mpg)
Windows Media Player (wmv, mp3)

Still experiencing problems: please use our document request form.

Library

Our Library holds a unique collection of material in areas of research relevant to both departments. Selected services are available to members of the public conducting research in these subject areas. The Library is open to the public Monday to Friday, 8:30 a.m. to 4:30 p.m. (excluding statutory holidays).

Visit the Library website, or contact us by telephone at 343-203-6150 or by email at library-biblio.siil@international.gc.ca.